FAQ's

Welcome to KoldOut Brand FAQ page! We are a dropshipping business that wants you to "Kick the Cold" with our stylish and cozy fall and winter clothing and accessories. Here are some of the most common questions we get from our customers:

- How do I place an order?
You can browse our catalog of products on our website and add the items you want to your cart. Then, you can proceed to checkout and enter your shipping and payment details. We accept PayPal, credit cards, and debit cards as payment methods.

- How long does it take to receive my order?
We ship our products from different warehouses around the world, depending on where you are located. The average delivery time is 7-15 business days, but it may vary depending on your location and customs clearance. You will receive a tracking number once your order is shipped.

- How does dropshipping work?
Dropshipping is a business model where we, as the seller, do not keep any inventory or handle any fulfillment. Instead, we partner with trusted suppliers who store, pack and ship the products for us. This way, we can offer you a wide variety of products without having to worry about storage space, inventory management or shipping costs. This allows us to focus on providing great customer service and support. 

- What is your return policy?
We want you to be happy with your purchase, but if for any reason you are not satisfied, you can reach out to info@koldout.com for more information. The item must be in its original condition and packaging. You will be responsible for the return shipping cost.

- How can I contact you?
If you have any questions or concerns, you can reach us by email at info@koldout.com. We are available 24/7 to assist you. Please allow up to a business day for a response. 

Thank you for choosing KoldOut! You can also follow us on social media platforms such as Facebook, Instagram and Twitter for updates on new arrivals, promotions and more.

We hope you enjoy our products and stay warm this season!